Returns & Exchanges

At Sea-Gull Official Shop, we want you to be completely satisfied with your timepiece; if you are not, you may return your unworn watch in its original packaging within 30 days of delivery.

1

Initiate Your Request

Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack the watch in its original box, including all warranty cards, manuals, and protective films to ensure it remains in mint condition.

3

Ship the Item

Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking receipt.

4

Quality Inspection & Refund

Once our horologists verify the watch's condition, we will process your full refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing